Seven Steps to Protect Yourself from Fraud

The guidelines below are intended to help you protect your Prepaid Card and personal information from any fraudulent activity or illicit use. These are best practices recommended by our company:

  • Always keep your prepaid card in a safe and secure place as you would with cash. Destroy any unused or old cards.
  • Do not give out your card number over the phone unless you placed the call to a phone number you verified as belonging to the party you are calling. (Some scams use fake phone numbers in e-mails or other communications; always get the phone number for a company or government agency from a source you know is legitimate.)
  • Contact us immediately if you notice unauthorized activity in your transaction history.
  • Make sure your ATM PIN is unique and not easy for others to guess (for instance, don’t use ’1111’ or your street number). Don’t write it down on your card or carry it in your wallet, and never share it with anyone.
  • Make sure you shop at websites that encrypt your personal information. Look for “secure transaction” symbols like a lock symbol in the lower right-hand corner of your web browser window, or “https://…” in the address bar of the website.
  • Put a passcode on your mobile phone and lock your phone when it is not in use. In case of loss or theft, the passcode helps prevent unauthorized persons from using your phone or viewing your information. You can find instructions on passcode-protecting your phone in the user manual that came with the phone.

Avoid the following typical fraud scams used by criminals with the intent to take over your account or confidential information:

Phishing Scams: You may receive an e-mail that asks you to click on a link which takes you to a website that may look just like ours. The purpose of this scam may be to steal your sensitive information, such as username, passwords, or Social Security number.

These e-mails often display the following warning signs:

  • Links which go to website addresses you don’t recognize.
  • Links which go to a website address that doesn’t match the text in the e-mail (for example, a link that says Verify your Mango account but takes you to a misspelled website address, like www.magnomoney.com – in this example magno instead of mango).
  • Urgent or alarmist language (for example, “Fraudulent activity has been detected on your account. Click here to change your password immediately.”).
  • Bad grammar.
  • Poorly written sentences.
  • Misspellings.
  • The e-mail addresses you as “Customer,” instead of using your name or referencing your account number.


Other Scams: You may receive unsolicited letters in the mail, phone calls, or faxes indicating that you have won a prize, that an ambassador’s family member needs urgent help, that a charity needs donations, or another special event that requires attention. In these cases, you may be asked for monetary compensation and/or for confidential information, such as your Social Security number, payment card number, or account details. FOR YOUR PROTECTION, NEVER PROVIDE YOUR INFORMATION OR SEND MONEY.

If you identify suspicious activity, please do not hesitate to call or e-mail us.

Updated August 19, 2013